Payment/Collection
If you personally take part in an auction, after the final bid, you can pay the amount due directly at the Auction Counter and collect your auction purchase. Please note that in addition to the final bid (=hammer price), the buyer’s premium, VAT in force and, where appropriate, a right of resale fee (where marked with an asterix* in the catalogue) will be charged.
If you have submitted a written absentee bid, you can call our Client Advisory Service the following weekday at +43-1-515 60-200 to inquire whether your written absentee bid was successful or not. You can also call up results from catalogued auctions on our website at www.dorotheum.com.
After paying the sum in full at our Pay Desk located in the mezzanine, you will receive a receipt and the handover ticket with which you can collect your auction purchase from the Dispatch Room opposite. We gladly accept cash or bank cards. Unfortunately, we cannot accept payment by credit card, but you are also welcome to pay by money transfer.
For all questions regarding payment, invoicing, payment reminders, or money transfers, please contact our team in the Customer Accounts department:
Mon – Fri, 8.00am – 3.30pm
Christian Zänger (Management) Tel. +43-1-515 60-279
christian.zaenger@dorotheum.at
Language: German, English
Mag. Vera Sara Bortolussi Tel. +43-1-515 60-316
vera.bortolussi@dorotheum.at
Language: German, English, Italian
Oliver Vanicek Tel. +43-1-515 60-477
oliver.vanicek@dorotheum.at
Language: German, English
Irene Antonu Tel. +43-1-515 60-340
irene.antonu@dorotheum.at
Language: German, English
Ajda Künli Tel. +43-1-515 60-463
ajda.kuenli@dorotheum.at
Language: German, Turkisch, English, French
Mag. Maria Gudarelli Tel. +43-1-515 60-667
Maria.Guidarelli@dorotheum.at
Sprachen: Deutsch, Englisch, Italienisch, Französisch
Should you not be able to collect your property personally, we will gladly help you to organise shipment.
Client Advisory Service - Auction results:
Mon - Fri, 9 am - 6 pm, Tel. +43-1-515 60-200, Fax -508
kundendienst@dorotheum.at
Pay Desk:
Mon – Fri, 9 am – 6 pm
Collection:
Paintings and objects (small and medium size), jewellery:
Mon – Fri, 9 am – 6 pm
Paintings and objects (large size), furniture, carpets:
Mon – Fri, 8.30 am – 3 pm, Thu 9 am – 6 pm
Arms:
Mon - Fri, 9 am – 3 pm
