If you personally take part in an auction, after the final bid, you can pay the amount due directly at the Auction Counter and collect your auction purchase. Please note that in addition to the final bid (=hammer price), the buyer’s premium, VAT in force and, where appropriate, a right of resale fee (where marked with an asterix* in the catalogue) will be charged.
The invoice will be sent to the address specified after the auction. If you indicated an email address, a copy of the invoice will be sent to you beforehand for your information.
If you have submitted a written absentee bid, you can call our Client Advisory Service the following weekday at +43-1-515 60-200 to inquire whether your written absentee bid was successful or not. You can also call up results from catalogued auctions on our website at www.dorotheum.com.
After paying the sum in full at our Pay Desk located in the mezzanine, you will receive a receipt and the handover ticket with which you can collect your auction purchase from the Dispatch Room opposite. We accept payments in cash or by debit card. Unfortunately, it is not possible to pay by credit card or cheque. You are also welcome to pay by money transfer.
Please note that for the collection of weapons, special regulations apply (see below).
For all questions regarding payment, invoicing, payment reminders, or money transfers, please contact our team in the Customer Accounts department:
Mon – Fri, 8.00am – 3.30pm
Christian Zänger (Management) Tel. +43-1-515 60-279
Language: German, English
Mag. Maria Guidarelli Tel. +43-1-515 60-667
Language: German, English, Italian, French
Renate Hadjal Tel. +43-1-515 60-586
Language: German, English, French
Ioulia Gruber Tel. +43-1-515 60-260
Language: German, English, Russian
Client Advisory Service - Auction results:
Mon - Fri, 9 am - 6 pm, Tel. +43-1-515 60-200, Fax -508
Mon – Fri, 9 am – 6 pm
Paintings and collectibles (small and medium size), jewellery:
on the mezzanine floor Mon. – Fri., 9:00 am – 6:00 pm
Paintings and collectibles (large size), furniture, carpets:
in the inner courtyard, Mon. – Fri., 8:30 am – 3:00 pm, Thu. 9:00 am – 6:00 pm
Collection of hunting, sporting and collectors’ weapons (national customers):
Mon., Tue., Thu., Fri. 9:00 am - 3:00 pm
- a prior appointment by telephone is required (+43-1 / 515 60-544 Regina Fensl)
- submission of all relevant documents as required by legislation concerning weapons.
- shipping on Austrian territory is not permitted by law; collection can be arranged at one of our subsidiary branches in the federal provinces.
Should you not be able to collect your property personally, we will gladly help you to organise shipment.
Auctions at Dorotheum Prague
Please note that auctions held at the Dorotheum in Prague are subject to special provisions.