If you personally take part in an auction, after the final bid, you can pay the amount due directly at the Auction Counter and collect your auction purchase. Please be aware that in addition to the final bid (the hammer price), you must pay a buyer’s premium and the legally required VAT.
If you have submitted a written absentee bid, you can call our Client Advisory Service the following weekday at +43 1/515 60-200 to inquire whether your written absentee bid was successful or not. You can also call up results from catalogued auctions on our website at www.dorotheum.com.
After paying the sum in full at our Pay Desk located in the mezzanine, you will receive a receipt and the handover ticket with which you can collect your auction purchase from the Dispatch Room opposite. We gladly accept cash, cheques, or bank cards. Unfortunately, we cannot accept payment by credit card, but you are also welcome to pay by money transfer.

For all questions regarding payment, invoicing, payment reminders, or money transfers, please contact our team in the Customer Accounts department: 
Mon – Fri, 8.00am – 3.30pm

Christian Zänger (Management) Tel. +43 1/515 60-279 christian.zaenger@dorotheum.at  (english)

Mag. Vera Sara Bortolussi Tel. +43 1/515 60-316 vera.bortolussi@dorotheum.at (italian) 

Oliver Vanicek Tel. +43 1/515 60-477 oliver.vanicek@dorotheum.at (english)

Irene Antonu Tel. +43 1/515 60-340 irene.antonu@dorotheum.at (english)

Ajda Künli Tel. +43 1/515 60-463 ajda.kuenli@dorotheum.at (turkish, english, french)

Should you not be able to collect your property personally, we will gladly help you to organise shipment.

Client Advisory Service - Auction results:
Mon - Fri, 9 am - 6 pm, Tel. +43 1/515 60-200, Fax -508, kundendienst@dorotheum.at

Janette Bestobka Tel. +43 1/515 60-281 janette.bestobka@dorotheum.at (english, italian)

Eva Mayer-Rohonczy Tel. 43 1/515 60-423 eva.mayer@dorotheum.at (english, hungarian)

Peter Colnago Tel. +43 1/515 60-282 peter.colnago@dorotheum.at (english)

Pay Desk:
Mon - Fri, 9 am - 6 pm


Collection of Purchases:
Paintings and objects (small and medium size), jewellery: Mon – Fri, 9 am – 6 pm
Paintings and objects (large size), furniture, carpets: Mon – Fri, 8.30 am – 3 pm, Thu 9 am – 6 pm
Arms: Mon - Fri, 9 am – 3 pm