Payment

The items bought by you can be paid for while the sale is still in progress, or also on the following days, during office hours. An invoice will be sent to you after the sale, to the address you have indicated. We gladly accept cash, money transfers, or Maestro bank cards. (Please note that we do not accept credit cards or checks.)

Property collection and shipping information

On receipt of payment the goods for which you have successfully bid are available for immediate collection.

Should you wish it, we will happily arrangement shipment of your item on receipt of payment. We can advise you as to the best means of shipment (postal or courier service or shipping) and can arrange it with the appropriate company on your behalf. You may, of course, prefer to organize shipping yourself. Please arrange to collect or have your items collected as soon as possible, since we are obliged to charge a fee for the off-site storage of furniture and paintings after a month.

Auction Results:
kundendienst@dorotheum.at
Tel: +43 1 515 60 DW 200
Fax: +43 1 515 60 DW 508

Payment and Shipping Inquiries:
accounts@dorotheum.at
Tel: +43 1 515 60 DW 288
Fax: +43 1 515 60 443

Pay Office:
Mon - Fri 9.00am - 6.00pm (mezzanine floor)

Collection of Purchases:
Art, antiques, jewellery, and collectibles (mezzanine floor): Mon - Fri 9.00am - 6.00pm

Furniture (in the courtyard): Mon, Tue, Wed, Fri 8.30am - 3.15pm
Thu. 8.30am - 6.00pm

Weapons:
Collection of hunting, sporting and collectors’ weapons (national customers):
Monday, Tuesday, Thursday, Friday, 9am – 3pm 
- a prior appointment by telephone is required (+43-1 / 515 60-544 Regina Fensl)
- submission of all relevant documents as required by legislation concerning weapons. 
- shipping on Austrian territory is not permitted by law; collection can be arranged at one of our subsidiary branches in the federal provinces.

Pick-up times subsidiary

Favoriten

Purchases at auction:
Mon.-Wed. 9:00 am - 1:00 pm
Thu. and Fri. 9:00 am - 3:00 pm

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Motor vehicle and technology centre Vienna

Motor vehicles and technology:
Mon. - Fri. 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Vösendorf location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

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Motor vehicle and technology centre Traun

Motor vehicles and technology:
Mon. - Fri. 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Vösendorf location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

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Graz

All the items sold at auction:
Mon. - Fri. 9:00 am - 1:00 pm

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Innsbruck

Jewellery, watches and gallery items:
Mon. - Fri. 9:00 - 6:30 pm, Sat. 9:00 - 6 pm

Only cash payments are accepted (no debit cards!)

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Klagenfurt

Jewellery, watches, antiques, paintings, miscellaneous: 
Monday, Tuesday, Wednesday and Friday 9:00 am - 1:00 pm
Thursday 9:00 - 3:00 pm

Collection is also possible outside our usual pick-up times: please call the number +43-463-512267 to schedule an appointment.

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Linz

Mon., Tue., Fri. 9:00 am - 3:00 pm
Wed. 9:00 am - 1:00 pm
Thu. 9:00 am - 5:00 pm

Furniture delivery 9:00 am - 4:00 pm

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Salzburg

All the items sold at auction:
Mon. - Fri. 9:00 am - 1:00 pm

Collection is possible on Sat., 9:00 am - 1:00 pm
a prior appointment by telephone is required (+43-662-871671-0)

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St.Pölten

Art, antiques and jewellery:
Mo. - Fri. 9:00 am - 1:00 pm

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Wiener Neustadt

Mon. - Fri. 9:00 am - 1:00 pm or by appointment

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Auctions at Dorotheum Prague

Please note that auctions held at the Dorotheum in Prague are subject to special provisions.