Our team will gladly advise and assist you in selecting one of the various methods of shipment: by post, courier service, or shipping agency.

We will be happy to help you organise your shipment and contact a suitable shipping agency for you; however, please note that we are unable to guarantee or undertake any liability for the choice, quality or reliability of any shipping company, even where we have provided an introduction to such a company. Any transport and storage, even if you choose the destination to be another Dorotheum subsidiary or representative office, is entirely at your own cost and risk. Your contract is with the shipping company chosen.

Please inform us if you purchase is intended for a country outside the European Union, so that we can issue the appropriate forms for a reimbursement of VAT to you. 

For all questions related to organising Shipping/Invoicing, please contact our team in the Customer Accounts department (Mon – Fri, 8 am – 3.30pm).

Christian Zänger (Management) Tel. +43-1-515 60-279 
Language: German, English

Mag. Vera Sara Bortolussi Tel. +43-1-515 60-316 
Language: German, English, Italian

Oliver Vanicek Tel. +43-1-515 60-477 
Language: German, English

Mag. Maria Guidarelli Tel. +43-1-515 60-667
Language: German, English, Italian, French

Renate Hadjal Tel. +43-1-515 60-586 
Language: German, English, French

Ioulia Gruber Tel. +43-1-515 60-260 
Language: German, English, Russian


Shipping and transportation