Payment/Collection

If you personally take part in an auction, after the final bid, you can pay the amount due directly at the Auction Counter and collect your auction purchase. Please note that in addition to the final bid (=hammer price), the buyer’s premium, VAT in force and, where appropriate, a right of resale fee (where marked with an asterix* in the catalogue) will be charged.

The invoice will be sent to the address specified after the auction. If you indicated an email address, a copy of the invoice will be sent to you beforehand for your information.

If you have submitted a written absentee bid, you can call our Client Advisory Service the following weekday at +43-1-515 60-200 to inquire whether your written absentee bid was successful or not. You can also call up results from catalogued auctions on our website at www.dorotheum.com.

After paying the sum in full at our Pay Desk located in the mezzanine, you will receive a receipt and the handover ticket with which you can collect your auction purchase from the Dispatch Room opposite. We accept payments in cash or by Maestro bank cards. Unfortunately, it is not possible to pay by credit card or cheque. You are also welcome to pay by money transfer. (Banking information for money transfer)

Please note that for the collection of weapons, special regulations apply (see below).

For all questions regarding payment, invoicing, payment reminders, or money transfers, please contact our team in the Customer Accounts department:  
Mon – Fri, 8.00am – 3.30pm 

Christian Zänger (Management) Tel. +43-1-515 60-279
christian.zaenger@dorotheum.at 
Language: German, English

Mag. Vera Sara Bortolussi Tel. +43-1-515 60-316
vera.bortolussi@dorotheum.at 
Language: German, English, Italian

Oliver Vanicek (Shipping & transport) Tel. +43-1-515 60-477
oliver.vanicek@dorotheum.at 
Language: German, English

Renate Hadjal Tel. +43-1-515 60-586
Renate.Hadjal@dorotheum.at 
Language: German, English, French

Ioulia Gruber (Hunting, sporting and collectors weapons) Tel. +43-1-515 60-260
Ioulia.Gruber@dorotheum.at 
Language: German, English, Russian

Hermine Gruber Tel. +43-1-515 60-215
hermine.gruber@dorotheum.at
Language: German, English

Dominella Biondo Tel. +43-1-515 60-709
Dominella.Biondo@dorotheum.at
Language: German, English, French, Italian

Rosita Lo Presti Tel. +43-1-515 60-667
rosita.lopresti@dorotheum.at 
Language: German, English, Italian

 

Client Advisory Service - Auction results:
Mon - Fri, 9 am - 6 pm, Tel. +43-1-515 60-200, Fax -508
kundendienst@dorotheum.at

Pay Desk:
Mon – Fri, 9 am – 6 pm

Collection:
Paintings and collectibles (small and medium size), jewellery:
on the mezzanine floor Mon. – Fri., 9:00 am – 6:00 pm 

Paintings and collectibles (large size), furniture, carpets:
in the inner courtyard, Mon. – Fri., 8:30 am – 3:00 pm, Thu. 9:00 am – 6:00 pm

Weapons:

Collection of hunting, sporting and collectors’ weapons (national customers):
Monday, Tuesday, Thursday, Friday, 9am – 3pm
- a prior appointment is required under +43-1 / 515 60-544 or regina.fensl@dorotheum.at 
- submission of all relevant documents as required by legislation concerning weapons. 

Pick-up times subsidiary

Favoriten

Purchases at auction:
Mon - Fri 9:00 am - 3:00 pm

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Motor vehicle and technology centre Vienna

Motor vehicles and technology:
Mon - Fri 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Vösendorf location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

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Motor vehicle and technology centre Traun

Motor vehicles and technology:
Mon - Fri 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Traun location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

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Graz

All the items sold at auction:
Mon - Fri 9:00 am - 1:00 pm

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Innsbruck

Jewellery, watches and gallery items:
Mon - Fri 9:00 - 6:30 pm, Sat 9:00 - 6 pm

Only cash payments are accepted (no debit cards!)

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Klagenfurt

Jewellery, watches, antiques, paintings, miscellaneous: 
Mon, Tue, Wed and Friday 9:00 am - 1:00 pm
Thursday 9:00 - 3:00 pm

Collection is also possible outside our usual pick-up times: please call the number +43-463-512267 to schedule an appointment.

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Linz

Mon, Tue, Fri 9:00 am - 3:00 pm
Wed 9:00 am - 1:00 pm
Thu 9:00 am - 5:00 pm

Furniture delivery 9:00 am - 4:00 pm

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Salzburg

All the items sold at auction:
Mon - Fri 9:00 am - 1:00 pm

Collection is possible on Saturday from 9:00 am - 1:00 pm
a prior appointment by telephone is required (+43-662-871671-0)

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St.Pölten

Art, antiques and jewellery:
Mon - Fri 9:00 am - 1:00 pm

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Wiener Neustadt

Mon - Fri 9:00 am - 1:00 pm or by appointment

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Should you not be able to collect your property personally, we will gladly help you to organise shipment.

Shipping and transportation

Auctions at Dorotheum Prague

Please note that auctions held at the Dorotheum in Prague are subject to special provisions.