Payment

The items bought by you can be paid for while the sale is still in progress, or also on the following days, during office hours. An invoice will be sent to you after the sale, to the address you have indicated. We gladly accept cash, money transfers, or Maestro bank cards. (Please note that we do not accept credit cards or checks.)

Property collection and shipping information

On receipt of payment the goods for which you have successfully bid are available for immediate collection.

Upon request, we are happy to send your item to you once we have received payment. We can advise you on the best type of shipping to use and organise delivery by post or courier on your behalf. We will also be glad to assist you with coordinating the shipping of your items by an external shipping agent. Overview of Dorotheum shipping partners. Of course, you can also arrange your own shipping. Please try to collect your purchases as quickly as possible, or have someone else collect them for you: after one month we will place furniture and paintings into storage, and charge a fee for this.

Auction Results:
customer.services@dorotheum.com
Tel: +43 1 515 60 DW 200
Fax: +43 1 515 60 DW 508

Payment and Shipping Inquiries:
accounts@dorotheum.at
Tel: +43 1 515 60 DW 288
Fax: +43 1 515 60 443

Pay Office:
Mon - Fri 9.00am - 6.00pm (mezzanine floor)

Collection of Purchases:
Art, antiques, jewellery, and collectibles (mezzanine floor): Mon - Fri 9.00am - 6.00pm

Furniture (in the courtyard): Mon, Tue, Wed, Fri 8.30am - 3.15pm
Thu. 8.30am - 6.00pm

Weapons:
Collection of hunting, sporting and collectors’ weapons (national customers):

Mon, Tue, Thu, Fri 9 am to 3 pm

  • a prior appointment is required under +43-1 / 515 60-544 or regina.fensl@dorotheum.at 
  • submission of all relevant documents as required by legislation concerning weapons

Banking information for money transfer

Recipient: Dorotheum GmbH & Co KG
UniCredit Bank Austria AG
account no.: 150 120 10000
bank code: 12000
Swift Code: BKAUATWWXXX
IBAN: AT491200015012010000

Address:
UniCredit Bank Austria AG
8260 Firmenkundencenter Campus Ost
Jakov-Lind-Strasse 13
A - 1020 Wien  

Please add your invoice number and client number as reference to avoid any delays.

The money transfer will take about 3 or 4 business days. Your items will be free for collection after booking the amount to your account. Please contact the accounts department before collection to verify the receipt. 

If you have any queries concerning this matter, please do not hesitate to contact us.

Pick-up times subsidiary

Purchases at auction:
Mon.-Fri. 9:00 am - 3:00 pm

More Information

Motor vehicles and technology:
Mon. - Fri. 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Vösendorf location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

More Information

Motor vehicles and technology:
Mon. - Fri. 8:00 am - 2:00 pm

Applicable for all the objects auctioned at the Vösendorf location. All other collection times and places can be found in the catalogue. In the case of “out of house” auctions, no collection is possible on these days. Please check the auction calendar.

More Information

All the items sold at auction:
Mon. - Fri. 9:00 am - 1:00 pm

More Information

Jewellery, watches and gallery items:
Mon. - Fri. 9:00 - 6:30 pm, Sat. 9:00 - 6 pm

Only cash payments are accepted (no debit cards!)

More Information

Jewellery, watches, antiques, paintings, miscellaneous: 
Monday, Tuesday, Wednesday and Friday 9:00 am - 1:00 pm
Thursday 9:00 - 3:00 pm

Collection is also possible outside our usual pick-up times: please call the number +43-463-512267 to schedule an appointment.

More Information

Mon., Tue., Fri. 9:00 am - 3:00 pm
Wed. 9:00 am - 1:00 pm
Thu. 9:00 am - 5:00 pm

Furniture delivery 9:00 am - 4:00 pm

More Information

All the items sold at auction:
Mon. - Fri. 9:00 am - 1:00 pm

Collection is possible on Sat., 9:00 am - 1:00 pm
a prior appointment by telephone is required (+43-662-871671-0)

More Information

Art, antiques and jewellery:
Mo. - Fri. 9:00 am - 1:00 pm

More Information

Mon. - Fri. 9:00 am - 1:00 pm or by appointment

More Information